Ontario Health Solutions

Email Intelligence

Every inbound email classified, flagged, and handed to your team with a draft reply waiting. Staff stop managing inbox chaos and start approving and sending.

hello@ohsdemo.com·Tracking active · read-only·14 emails today

Modules

6 available

DASHBOARD

Inbox Analytics

Live volume, tier breakdown, urgency flags, response times, and repeat sender tracking. Your inbox, in numbers.

14 emails today · 3 STAT · 1 STAT-911 this month · avg response 5.8 hrs...

AI SETTINGS

Classification & AI

Configure staff names for T5 routing, urgency keywords, clinic voice, and classification preferences for this inbox.

Staff names: Amanda, Dr. Patel, Jessica, Michael · STAT-911 intercept always on...

TEMPLATES

Email Templates

Manage the pre-written reply templates OHS uses to draft responses by tier and inquiry type. Editable per clinic.

Appointment · Prescription refill · Late arrival · Billing acknowledgment · Escalation · STAT-911...

KNOWLEDGEBASE

Clinic Knowledgebase

The facts OHS uses to write accurate replies — hours, locations, policies, physicians, services, and FAQs.

Clinic hours · Physician roster · Referral process · Prescription refill policy · Insurance accepted...

CLIENT SERVICES

Escalation Queue

T2 escalations routed here — complaints, frustrated parents, legal mentions. Requires a human reply. Auto-acknowledged on arrival.

3 open escalations · oldest 18 hrs · auto-acknowledgment sent on all · awaiting human follow-up...

BILLING

Billing Queue

T3 billing emails routed here — invoices, insurance questions, payment inquiries. Auto-acknowledged, awaiting billing team review.

7 open billing threads · auto-acknowledgment sent · forward to billing team or mark resolved...